Changing your email or phone
Last updated
Changing your email
- Go to Account settings → Personal information.
- Next to Email address, choose Edit.
- First, confirm it's you: we send a code to your verified phone, or to your current email if you haven't verified a phone.
- Enter your new email. We send a code there to confirm it.
We let you know at your old address when your email changes. If you didn't make the change, reset your password right away and email hello@gojospot.com.
Changing your phone number
- In Personal information, next to Phone number, choose Edit.
- Confirm it's you with a code sent to your email.
- Enter your new number and the code we text to it.
You can also remove your number there. We send you an email whenever your phone number changes.
Can't get into your old email or phone?
Email hello@gojospot.com from any address and tell us your account email. We'll help you prove it's your account.
Was this helpful?
Related articles
- Resetting your passwordForgot your password? Reset it in three steps with a code sent to your email or phone.
- Verifying your identityVerify your identity with a photo of your ID in about 2 minutes. Needed to host, and it builds trust.
- Identity VerificationWhy we verify identities, what we ask for, how your ID is protected and how long we keep it.
- Changing your legal nameOnce your identity is verified, your legal name is locked. Here's how to ask us to change it.
Still need help?
Email us at hello@gojospot.com. We usually reply within 1–2 working days.